PS. For anyone not getting the 'I have pen' quote, it's a reference to this internet classic: https://www.youtube.com/watch?v=0o8XMlL8rqY :)
I never relax when someone tries to assure me with the "it's no problem" tactic.
I was once contacted by a person claiming to be from Dell about a technical support request I was supposedly on for a company I no longer worked for. After informing the person I didn't work for the company they were referring to, I was informed it was "no problem", and they continued on whatever they were talking about.