One way to reduce outages and bugs would be to put an incentive plan in place that pays bonuses to the folks on-call for each time they fix a problem while on-call.

This would have two effects:

- Management would strongly encourage the design and implementation of systems that fail less, which results in less payout of these bonuses.

- Employees would want to more willingly be part of the on-call process.

Imagine a group of your workforce eagerly waiting to fix an impending failure while another opposite group is eagerly making sure those guys don't get paid a bonus.

And, you could tie it all together with bonuses for everyone when you meet certain performance levels.