I don't want to minimize that, but I do want to (gently, good-naturedly) say that I think it's kinda funny.
As someone who once worked at a big tech company I think it's totally hilarious how telling people "I work on X product at Y company" totally evokes this sort of response. Tell enough people where you work and you'll see some non-zero percentage of people respond like this.
Like, when I was talking with a mover who was unloading my stuff and he asked "So, what brings to you these parts?" and I told him his first response was "Really? Y'know, I've got that software and it doesn't work for me under these very specific conditions. Why is that?" (At the time I think I mumbled something about "I don't know". In retrospect I was moving to start work there so I realistically couldn't have known yet).
So - I hope you get your problem sorted out, thank you for giving me the opportunity to talk about this, and I think I'm gonna go chase some kids off my lawn now :)
"Sure I can look at that, bring it into the shop, we're open eight to five Monday through Friday, eight to two on Saturday, and open until eight PM on Wednesday and Thursday, but only for drop off, pick up, and tire changes."
In all cases there are workarounds - I'm not using the Windows version (I'm on a mac) but when I had a performance issue it ended up being a script that created and deleted thousands of files quickly and tweaking it was fairly simple.