I often see these “I raised this to sales team… but they are not listening”. The cost of the sales team (including sales engineers) working on an opportunity is not low. If you have a use case and explain to them how you want to use their product (and if you are serious enough to buy it at the end of evaluation if it satisfies your requirements. You must also have influence in your company to make decisions. Some random startup with little cash to spend on software is not going to get you far) then they will surely try to address each of your specific issues. If not they may tell you it’s not a good use case. Just saying something about compatibility doesn’t really give them (or any Enterprise software vendor) to really hear you.

This is not to say all companies are like that but that’s how it works in general in enterprise software. Every conversation is part of a Salesforce stage (whether we like it or not)