Google’s support is horrible across the board. It is the biggest reason places I’ve worked at continue to pay all the premiums of operating in AWS - despite being offered a treasure chest of free credits and the generally lower pricing of Google Cloud. AWS answers the phone (and chat, and email) and you get very high quality answers. Google support asked us to write a business case justifying how answering our support question benefited Google. It’s a world of difference.

I wonder if Google thinks fresh faces might improve their support offering, or if it’s just the typical “offshore people are cheaper” move.