There is a massive chasm between Stripe's perceived (for a lack of a better term) awesomeness vs the actual reality.

I don't think I have ever had an actual good experience with Stripe

Here is a couple of examples

- The account manager assigned to us was absolutely horrible. Would not answer emails. Getting information out of him was like pulling water from stone. And our business is a global company with annual revenues in the hundreds of millions of dollars. He couldn't care less.

- Stripe support... I have an email thread with these guys that reads like a "who's on first base" script. I still read it sometimes for a laugh and make sure I wasn't dreaming the whole thing.

Boggles the mind that Stripe is worth many tens of billions of dollars. I want to invest in their marketing partners. Those guys are doing a fantastic job.

EDIT: If anyone senior from Stripe is reading this; reply back and I might be able to provide you more details. I really want someone at Stripe to read that support email thread and tell me what they honestly think.