Ups slashes pay for part-time workers as profits grow

It's amazing to me how UPS still exists. I've moved from the UK to the EU a while back, and tried to do it via UPS. It was an absolute disaster. They have built an amazing system to shield all staff from external communication. I had to track down (what felt like) half of Europe's UPS directors to get any progress. Every single parcel at every single step of the way was handled the wrong way. From taxes to customs, from pickup to delivery — absolutely nothing worked. I stopped after four different attempts over several weeks, then spent another 2 months clearing up the chaos they created (also for themselves). One week, I got dozens of "late notices" for invoices, and threats, the next week, they sent me more refunds than I had originally even paid for. I had to help them sort out the correct amount, so I wouldn't profit from their incompetence.

It was amazing to see what consulting firms and horrible middle-management can do to a company that once seemed so iconic.

I can't understand how they can still operate like that and get away with it.

Sorry about the rant, but it was meant more as a cautionary tale as to what happens once companies try to over-optimize on the wrong KPIs.

UPS always finds a way to fail to deliver any parcel that I accidentally order from a shop that uses UPS.

Usually I can avoid those shops, but sometimes one slips through, at which point UPS pretends I wasn't home, the open doorway was blocked by a sci fi forcefield, a wizard made the hallway impossible to navigate, etc

Amazon, however, magically always makes it to my door, no questions asked.