What is the purpose of check-in before flying? (2014)
travel.stackexchange.com
travel.stackexchange.com
Back a very long time ago, I worked for a company that had a lot of traveling employees. We were our own travel agent and had on-site all of the things a retail travel agent (at the time) had. As a junior sysadmin, I was responsible for the computer parts, specifically getting the ticket printing machine placed in a secure room--TWO keys and a reinforced door and door frame--and working with our telco vendor to get the dedicated circuit connected to the nearest Sabre Global Distribution System hub.
One day, the ticket printing machine experienced a fault and ran a whole stack of ticket paper through at high speed, shredding all of the blank ticket stock we had. Though it didn't look like it at the time, this wound up being an absolute nightmare. We could only get a certain amount of ticket stock at a time (since there were few digital controls, if I took a blank ticket and typed my own details onto it, free flight!...until someone matched up the audit number). We couldn't just ring up our sponsoring corporate travel agency and ask for more ticket stock because they had the same limitations on themselves.
I spent all weekend picking all of the pieces out of the machine and taping them back together to get the audit numbers off of enough (I think 90%) of the destroyed ticket stock, along with pictures of the shredded pile and of the inside of and nearby the machine. The pictures were developed at a K-Mart and the whole works sent off via FedEx first-AM overnight (the most expensive parcel I'd ever shipped, $135 at the time) to an address somewhere in Colorado. Three hours after delivery, I had a phone call saying our request for replacement ticket stock was granted and they sent a stack of ticket stock via hand-delivered courier who I had to meet at the nearby airport.
Fortunately we didn't need to issue any tickets for our employees to travel that weekend.
where they presumably were able to fly gratis, since they own the ticket stock! lol
Basically, "ticket paper" was like a blank check which you could fill in with a pencil saying "$10,000: first class ticket from NYC to LON", and the airline would accept that ticket, and reconcile it _back_ to the original issuing agent (who didn't issue the ticket, but instead had it stolen).
Once "the paper" was out there, it was prohibitively expensive to maintain and distribute a "rejection database" of serial numbers at all points-of-boarding, so tickets were accepted "at face value" rather than denying boarding.
As the world has become more connected and digitized, yes, airline use cases have always been one of the first to take advantage of integrating commerce and technology. SABRE is one of the oldest technology companies, and probably one of the oldest, most important "continual use" databases around. https://www.ibm.com/ibm/history/ibm100/us/en/icons/sabre/ ...great history in that article!
> The thieves are well organized, stealing thousands of blank tickets at a time, forging them and typically reselling them for $200 to $10,000 apiece, authorities said.
> “The airlines, in my humble opinion, could stop this,” said a Westlake Village travel agent who was recently held at gunpoint and tied up while thieves ransacked his business. Officials with the American Society of Travel Agents, which represents more than 11,000 agencies nationally, agree.
~1978: https://www.ojp.gov/ncjrs/virtual-library/abstracts/airline-...
~1999: https://www.latimes.com/archives/la-xpm-1999-aug-22-me-2752-...
As I recall, the room security for the ticket printer was a requirement of our sponsoring travel agency and our insurance company. I had to meet with a representative of our insurance company, a person from The Hartford who was dressed identically to an IBM salesperson of old, for them to inspect the arrangements. According to my boss, who was in the meetings to get set up, we were just barely a big enough company that our owner (the company was private at the time) didn't have to sign a personal guarantee for something like $3 million worth of potential ticket losses.
Of course, us eggheads in the IT department didn't fully know any of this until the stupid printer blew up.
Oh and thank you for the links. I did kind of wonder where those incredibly cheap but shady looking travel deals in the classifieds came from...
I half wondered if there was a technical glitch when generating his boarding pass. Like, an unavailable API endpoint.
My latest “check in” story. If you don’t have pre check on your digital or paper boarding pass, request another. And remember to check.
From my anecdotal experience, your boarding pass may have TSA precheck mark. This has been sufficient for me to go into the TSA precheck line (vs regular default line).
Also, I usually see a person at the precheck line entrance screening people for boarding passes with the precheck mark. Otherwise they will direct you to the regular line.
Then again, they probably wouldn’t remember who it was.
https://www.tsa.gov/travel/frequently-asked-questions/if-i-a...
Conversely, I've talked with people that travel often or are older/a certain demographic that often receive PreCheck, even though they haven't paid for it etc.
Does this mean that in the US, if I miss my flight, my ticket is still somehow valid? I have never heard of this.
The carrier for the second constituent booking said FOAD when asked about a rebooking after the flight had left. The reseller (I forget if it was Kayak or Orbitz or Expedia) refused a refund. We ended up having to book a replacement ticket for over $1000, and an overnight hotel stay.
American Express eventually sided with the merchant when I tried to do a chargeback for being sold an impossible itinerary. It made the trip substantially more expensive and +28 hours.
I'm not sure who should be liable for this, but I'm pretty sure it's not me. Every other party in the transaction chain passed the buck and I was the one who had to pay.
Think about it. A flight to Atlanta is delayed due to weather or a mechanical issue? That's 100 people that just missed their connection. Vs random people missing flights is very predictable.
I saw a video recently of a person who was denied boarding due to being visibly intoxicated. The process started with the gate agent offering to book them on another flight, and devolved into the person being banned from the airline. But they still received a full refund for their unused ticket.
People who miss their flight on purpose aren't great for revenue (no vastly overpriced food, overweight luggage fees etc), but people who miss flights by mistake end up paying €250 (rather than €20) for the next flight.
More that a decade ago I was doing standards work in Amsterdam, after a long weekend of sitting in a conference room with 12+ people going over excel spreadsheets to edit a bunch of recurring text all over the place that was then used to generate the documentation / schema for the standards under discussion we were to catch a flight back to Copenhagen.
My coworker and I went to get a late lunch before heading back, I don't drink but he did so he took a big Heineken. Then we went to the airport. We checked in fine, and then we went to wait for the flight in the boarding area.
While waiting my coworker went to the bathroom. I decided what I really needed to do was some stretches because of how excruciatingly cramped up my muscles were from sitting for a whole weekend.
At the time I was in exceptionally good shape as I did Capoeira 3-5 times a week 3-4 hours a training, yoga classes, and weight training. So of course I was doing all sorts of funny stuff like balancing with one leg and the foot of the other held in my hand for several minutes, and going in a bridge pose, doing pushups, jumping jacks, standing on my hands, doing handstands and other stuff like that. My coworker was a long time in the bathroom, maybe there was a line.
While I was exercising one of the attendants from the flight we were supposed to get on came out and told me I would not be allowed to fly because I was obviously intoxicated.
Now I towered over the guy, I was in a bad mood from the weekend already, and frankly, he was just the most alcoholic looking Dane you could imagine, with a comical little pug nose red and purplish like the cartoon vision of a town drunk from the 1940s. So I nearly lost my temper at him, and was near to getting stranded in Amsterdam because of how irritated I was by the ludicrous assertion that anyone doing the things I was doing could possibly be drunk!
Just then my coworker came out and saved me, when he was told I was being accused of being drunk he started laughing because of course in Denmark a person who doesn't drink is already sort of funny.
So after some convincing I was let on to the plane. Later, after we lifted off, the little dipsomaniac steward came to apologize to me and as a way of making up for it said my coworker and I could have free drinks! He suggested a nice beer, or some wine, or some champagne. Anything I wanted! I said - I will have a Coke thank you. (but I was not able to do it without sounding annoyed)
My coworker took a red wine. He had laughing bouts several times on the flight back.
When traveling, easy to be surprised at what aspects of my behavior would be considered way out of the local ordinary...
The main reason for that is that there was never really a seat booked with your name on it. If you don't make it, it simply goes to someone else who was on standby.
Of course the flip side of it is that in rare cases you won't get your seat even if you do make it in time, as was the subject of some famous incidents.
That being said, I do care if I miss my flight, because it's obviously a pain even if you do get rebooked!
At least I'm usually sat in a comfortable lounge for the extra time, and can get a few things done, or just relax and read.
I recall connecting in Vancouver with Air Canada and asking the same and the answer was “thatll be $130 to change your ticket”. This is with a half empty flight leaving in 30 min.
I know United started charging some fee for last minute flight changes, but it’s way better than other airlines.
They kinda like it when you do this: it gives them more flexibility. Better to keep the later flights in the day emptier just in case there’s a sudden need. And reduces their chances of owing you compensation.
During boarding, I have sometimes mentioned to the boarding agent or air staff that if someone in an exit row isn't able to perform the exit row duties, I'm happy to trade seats. A couple of times it's even worked.
Last time I had a flight I got a fairly good deal on a business class seat. That was quite nice.
Mind you these are people with immense authority. But like law enforcement.
If they tell you to do something, you do it.
And they’re telling you to sit down and listen to them sell you something.
Ultimately your employer only gets billed for the flight you actually board, so there's low risk in spraying out and checking in for several flights. Also when flying standby, prioritization for many airlines involves check-in order (and also they'll often prioritize paying customers, friends/family, then their own employees over other carriers' employees, or similar).
I once accompanied a travelling family member to the airport, and the airline didn't have a record of her ticket! This was in the pre-historic times before there was e-tickets, mobile checkin, etc.
"I'm sorry sir, you can't get on the 09:03 Southbound Red Line express subway because you didn't check in 40 minutes before departure. Check in has now closed, so you'll have to buy a new ticket."
And I didn’t have to do that for the first leg (from NYC Chinatown).
I had the process down perfectly where I could leave home and be at the gate, ready to board, 30 minutes later. Jump out of the cab, go to pre-check line, 5 min later walking to gate.
Without online check-in that would be impossible.
Some airlines would let you upload everything in advance, but many preferred to have things checked by the local check-In agents.
Luckily, I was able to check-in at the airport but I wondered why check-ins are required at all in 2022. The answer is unexpected.
TLDR It's how most airlines get paid for the flight.
> You probably have noticed that you often buy your flight from a different company than the airline itself.
What? No, never. I figured out long ago that one carrier always has the best rates for my city, middlemen rarely/never cost less, and I've got the frequent flier card and the points. I thought everyone who flew domestically more than twice a year did that.
I thought the check-in was just to confirm "yes I'm really really going to fly tomorrow" so they can try to fill any unclaimed seats.
Not at all, I've never seen a flight cheaper direct with the airline than going through an agent.
You can get a cheaper ticket with an agent than with an airline but this would be a ticket attached to certain conditions (for example, it can only be sold together with a hotel room)
Another possibility is that you do a search and find it per X and then go to an agent and they find it cheaper but because they know how to look around your dates and possibilities you might not know (connection alternatives, etc).
But to be fair, even if it's a little more expensive I prefer the peace of mind of dealing with one vendor instead of two vendors if anything happens.
Ticket pricing is unpredictable and really depends on your location and route.
A few times I used Expedia instead of the airline, and it was both cheaper and allowed flexible total unconditional cancellation within a short time after buying.
Quite helpful when you need to arrange multiple bookings, hotels, etc. on short notice with changing availability. Plus there’s that time I literally bought a same day ticket just to enter HKIA and meet arriving friend (a ticket was required due to protests). Returned it as soon as I passed the guards. With that low-cost airline it wouldn’t be possible directly, and even if somehow it was the ordinary refund would’ve taken days. (After I saw their ticket verification procedures I realized a even a well-done fake might have sufficed, but you don’t want to leave stuff like that to chance.)
That said, in some countries I have never seen agents offer better options than airlines.
When there are no issues, this works fine.
If there are issues? Be prepared to do the customer service tango, and hope that the person at check-in understands how $intermediary actually resells their stuff and knows the right knobs to twiddle, because otherwise you're shit outta luck.
Couple of things: First, the post is from 2014 which was still during the rise of online travel agents like Expedia and Orbitz and Travelocity and all of their kin. There was a lot of money sloshing around in those companies to try to give "exclusive discounts" to customers so that people would become accustomed to using the online travel agent instead of booking direct. Bundled travel packages are still very much a part of this and the spiff from a hotel being included can be used to buy down the cost of your ticket so the package looks cheaper.
Second, if you are in a city where one carrier is in a position to dominate the rates for your area, an online travel agent isn't going to help you much and the carriers to your area know this so there's little incentive to try to slash prices to compete. But related to this is that a lot of people don't know that, so they still go to the sites they see advertised on TV or elsewhere and plug in a starting point, a destination, some dates, then sort "lowest to highest" and pick the smallest number next to the $ sign.
Is this WN out of Burbank or something? Your experience (to the first point) is not typical. To the second point, even restricting to one carrier, using a different ticketing carrier can indeed be advantageous, especially if you're using credit card-derived points.
Now, if you're at an airport only served by a single (U)LCC I can see both points but that seems rare.
That's just one of a million examples. For complex travel arrangements it's just normal.
-> You get both the money taken out of your credit card plus an airline confirmation of your booking AND a booking number. However if the ETK number is missing you dont have a ticket and wont be allowed to fly.
Tip to single bachelors: If the check-in counter is not too busy, and the ground hostess is attractive, it is a good pick up line. Go on asking if it happens frequently to other passengers and more frequently with other companies than others :-))