For services like this, I'm always suspicious about pricing. I see an hourly rate, but it's hard for me to figure out how much it's costing me to have you manage this instead of me. As a result, I rarely buy software at an hourly rate even though it might make economic sense to do so.

Here's a suggestion: instead of quoting your own rate, instead say "we charge X% over and above our hourly cost for AWS, Digital Ocean, etc." That kind of price transparency would go a long way for me.

I also wouldn't have to spend hours trying to figure out what instances you use, the hourly rate, what you're charging, am I getting ripped off, and redo the whole process every six months.