We've been doing this for over a year at Fly.io and it's worked out great; I wish every other place I've worked that did a Slack or Slack-like thing did a dual chat/board strat, instead of pretending that chat/email is a serious alternative.
We've been doing this for over a year at Fly.io and it's worked out great; I wish every other place I've worked that did a Slack or Slack-like thing did a dual chat/board strat, instead of pretending that chat/email is a serious alternative.
Getting serious conversations out of Slack and into a more thoughtful medium seems to be the key to success.
Every time I've seen Slack used as the central repository of communication and information, it's a disaster. No, I don't want to sift through 30 pinned messages in each of the 5 channels vaguely related to a topic to find some piece of information I need. Treat Slack as casual, interactive chat, but get the information and decision-making into a better medium as soon as it becomes more important.
Practically there is little difference between an issue tracker that supports comments and Discourse, and most teams already have the former.
There is something to being able to just randomly vent or muse on Slack and have a conversation organically pick up --- or not pick up, it's the optionality that's maybe important? Whereas, every message board post feels like an appeal for feedback and discussion, and so requires just a bit more activation energy.