Would it also be "We eventually figured out something was wrong and went through a very annoying process of learning about royalties and how they interplay with prices, discounts, and other factors and then set things right" if Amazon's mistake was cutting their own fair share in half rather than their business partner's?
For example, if you follow this line of thought you'd never investigate murderous cops simply because their cameras where turned off due to their incompetence rather than purposeful, malicious action.
If you were really honest about the meaning of the quote you should say "never assume malice" because that's the actual statement here.
I have another saying though: “Sufficiently advanced incompetence is indistinguishable from malice”.
- Albert Einstein
Not talking specifically about this case, although it may apply, we just read a twitter thread.