This is probably due to incompetence, not malice. Bugfix a'hoy?

They probably meant "It is our intention not to collect information..." rather than "Microsoft does not collect information..."

If you make a mistake which contradicts something you've said in a formal contract, is there any way to basically say "Whoops, my bad, yo. We're pushing out a bugfix ASAP"? Would that even 'matter'? I guess it depends entirely on the exact contract, so there's probably no way to answer that.

I mean, people make mistakes. It's life; it happens. I'm just wondering if the legal system reflects that fact at all, or whether it's a hardcore stonefaced slavedriver that laughs at how naive you are for thinking you get a second chance.