Newegg had stellar reputation until around 2011-2012 and was the go-to for my hardware purchases.

I think around that time they started doing shady things like what's described in the article, opened up a third-party marketplace of some kind (have to be careful not to order your stuff used from a 3rd party seller based in China), and generally went downhill as far as user-experience.

Apparently they were acquired by a Chinese company in 2016.

Their site also became much slower (why does it take 3 seconds for a sub-navigation to appear?) and now also sells a bunch of non-IT related crap.

From now on, I tend to buy things at Best-Buy or even ebay.