This makes sense from what I experienced trying to order the Wyze door sensors back when they were released.

My billing address in Seattle was used as a shipping address, rather than the shipping address I listed in the order that was reflected in the order confirmation I was emailed. Support refused to reroute or recall the parcel or send a replacement.

In the end you can't expect much at Wyze's price point, just gotta buy it from a competent reseller and reflash the firmware to a community implementation when you get it.