Agreed and I recently mentioned it elsewhere: https://news.ycombinator.com/item?id=30318531
> For example the same person may want a luxury meal in one situation and a hotdog in another
Sure - but would it be wrong to say the same person may have different Personas depending on the context?
> In many places it's just hand-wavy
Do you feel there can/should be a better way to discover customers?