1. https://blog.klungo.no/2021/12/07/cloudflare-images-has-a-lo...
My personal experience - I found an issue with a certain DNS query type returning incorrect results and opened a ticket. The first reply was a confirmation of the bug with dig output and then passing it on to the DNS team who fixed it in a matter of days. At most other companies you'd need a personal contact to get that kind of response.
Again not saying this is not the general case
We were able to fix some of these issues immediately. Some took more time due to deeper back-end work required, or design of alternative APIs which we've piloted with some customers. There is of course more in the pipeline.
We're aware that the file size limit is still very low. It's tied to the pricing model, and we don't want to overpromise. We're internally debating how to price the product it in a way that is simple to understand, and still makes sense for different image sizes and usage patterns. It's a surprisingly tough problem. Many "why don't you just…" pricing models don't work for some usages, or create perverse incentives, or are difficult for customers to estimate how much they'll pay.
> but after some months in production, and a severe lack of any meaningful reply from the CF Images team addressing any of these concerns
that's the concern, that the feedback didn't reach the right ears, or trigger actions, until the HN post, when it should have been possible to use normal customer relations channels and get some kind of meaningful reply.
Still, yes, this is a common dilemma these days with many vendors, and that the HN post worked is also better than some!
I think back to the story of how Amazon Prime came to be and the intense debate within Amazon leadership whether it would kill the company when logistics was their largest cost center... After they launched anyway (they had to, there's no winning the argument when Bezos believes in something with a conviction of a thousand suns), they found that not only Prime had help establish a moat around the business, but instead drove down the cost of logistics (more warehouses, more delivery vans, own airports/jets) as purchases not only rose but became predictable. The perverse incentives they were worried about were far and few in between, contrary to what they had projected.
I see a similar model at Cloudflare in their steely determination to build a moat around their customers with free ingress and egress.
> ...or are difficult for customers to estimate how much they'll pay.
Rate limiter prices need an update. More expensive than Workers when majority of the requests are good requests!