> The speed at which they traversed the phone menus was the same as for literate people. We often had to ask our interviewees to slow down when they were showing us how they performed certain tasks on their phones. They mastered important functionality through rote learning: “After I have clicked on this icon I need to go down twice and then – click! - I’m done.” This was the same technique that they used to learn how to operate other important digital interfaces such as ATMs and game consoles. Family or friends assisted during the memorization phase and they repeated the procedures in their presence as many times as needed.