Sure, but criticism comes in different flavors. “This software is difficult for me to use because of X” is a valid and fair take. “This software/development team sucks” is uninformed criticism if someone doesn’t know the full context. For all I know, the developer may very well be aware of my situation, but there’s some reason that X must exist.

I worked for a very large financial services company, and when I told people this, they would commonly bring up something to the tune of “your app/website sucks because of X!” And the response was very commonly: “we know, but we’re legally required to do this.”

I also worked on film projects, and occasionally someone would catch some goof (e.g. continuity error) and say “I can’t believe you missed this!” My (internal) response would be: “I didn’t overlook this. I have seen this film hundreds of time in slow motion during editing. We just didn’t have the budget to correct it, and it drives me nuts every time I see it. I could point out 70 other minor errors that YOU missed.”

It always reminded me how often we (myself included) mistake our own mental models and experiences for a comprehensive-enough understanding that we can pass judgement.