The question is not whether Google does good work, or that its search engine is popular on its own brand & merit. It does and it is. The question is whether Google is using its dominance in one area (telling people where things are) to gain dominance in other areas (telling people to use its products over others).
Even if Google's non-search products are objectively better, it can be a bad thing in the long run as the next generation of competitors are locked out by Google's dominance in search.
Defenses like "competition is one click away" are disingenuous, in my opinion. Clicks follow a power-law distribution. But I don't know what the right answer is. This might all be sour grapes. That's what the hearings and investigation are supposed to reveal.