Is the company full of morons, or do they just not see what's in it for them? That is, why bother helping the user if it won't necessarily make them $$$?
Sad as they are, I find these little details fascinating. They really show how unimaginative and short-term oriented giant public tech companies often are.
Apple ruining the MBP in 2016, only to walk back pretty much everything they did 6 years later, is another great example.