if the service is managed: customers should be able to manage notification preferences tailored to the severity of the issue, methinks.
Once the unsubscribe is activated -- and it's supposed to be very easy to activate -- then it's permanent. There's no "un-unsubscribe", "oops I clicked it again", "some other service glitched and clicked it for me".
Further, there's a distinction made between "commercial" and "transactional" messages in both law and etiquette. The unsubscribe link is expected in commercial messages, not transactional ones.
Abusix didn't know what they were talking about.
Most of the junk that gets through my spam filter are transactional or other "mandatory" messages intended for someone who fat fingered their email address. If those senders don't want to be marked as spam, they need to provide a way for me to make the messages stop.
Unsubscribing from transactional emails eventually causes the following support conversation: "Hi, uhh, rsync? Yeah, so, I'm having trouble logging in to my account and we really really need our backups, our intern just nuked a database. Yeah, it's uhh... cto@company.com. What do you mean my account's not active? ... ... Why didn't you just tell me my card expired? Well yeah, of course I unsubscribed, but I still wanted to know my account was being shut down!"
There's a scale of headaches happening here. At one end of the scale we have "nuisance", as in, "I'm getting too much email, or I have a stupid email address, or I don't know how to filter messages from reputable senders", and at the other end we have "job-ending cockup", as in, "I'm just now finding out that a critical part of our disaster recovery plan hasn't been working for a long time because somebody somewhere was inconvenienced by a notification, and I'm finding this out now because today happens to be the day we really need that disaster recovery plan".
Pushing the needle away from the nuisance end moves it closer to the disaster end.
It is not fair to the rest of us to be inundated with endless spam just so some screwup can be kept from doing something stupid.
Now someone will likely reply shifting the definition of what “spam” is to include Rsync’s critical service emails, and now the term spam is so wide as to be meaningless.
At that point it’s on you to manage your own spam filter if you truly feel “your critical backup service is down” is spam. I haven’t been inundated with endless spam for about a decade.
Abusix don’t know what they are talking about, and basically all services that let you manage your email notifications still send through critical “your service is about to be turned off because your card details failed” emails regardless of how many checkboxes you disable — and for good reason.
I solicited them to store my data.
Did you solicit every nag and advert Amazon sends you?
That you bought something from someone does not mean your email inbox is now free game.
I get emails for some dude's Chevy when it needs servicing. I can't unsubscribe. I am stuck getting emails about a car I have never owned from some dealer in Pittsburg. I need an opt out that lets me communocate "hey, some dumbass fatfingered his email, stop spamming me."
I'm honestly curious.
I think what you're picking up on, is that some folks don't differentiate between commercial email filtering services, and personal spam filters.
There's conflation of email 'I don't care about and don't want', bulk UCE, shifty list operators with shifty 40 page terms, etc.
1. Some senders intentionally send ads and actually useful notifications from the same address, making filtering more difficult
2. Better yet, some senders constantly shift their address so they are almost unblockable without going to arbitrary keyword blocking
I would like to live in a world where instead of me doing stupid amounts of work to not get a flood of spam.. people just don't spam.
I am lucky - I can literally throw money and tech at this problem. Most people are not lucky. I would much rather spam be elimited as a whole.