Would you expect language that offers compensation for any damages incurred, for example due to a hack or the loss of an email? I do not believe any email provider has such provisions. Of course we are still liable for any misconduct as specified by law.
Would this not be a process of consumer arbitration?
For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.
But I will have another look and probably support it when I find some time.
Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)