Let me know if there's anything you are missing from your existing email service, always looking for ways to improve!
If someone's mail is compromised, or they lose their primary email address, a refund would hardly make up for it. This basically reads as "you'll have to force us to participate by taking legal action"..
Would you expect language that offers compensation for any damages incurred, for example due to a hack or the loss of an email? I do not believe any email provider has such provisions. Of course we are still liable for any misconduct as specified by law.
Would this not be a process of consumer arbitration?
For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.
But I will have another look and probably support it when I find some time.
Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)