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Comment by michaelcampbell | Hacker News Reader

This is 100% backward from my experience. Having an account is a 1-time cost, and not only a small one, but one I do for hundreds of other things every day. Logging in is a keystroke that has my password manager auto type my username and password; again something I repeat daily.

With the situation in the US at least, trying to get anyone on the phone is an exercise in frustration. The app (for me, so far) has always been up. The employees don't have to stop making the product to take an order. They don't know the specials, or don't care to look them up which might be changing on an HOURLY basis. The app knows. On the phone I have to go through my order painstakingly each time; the app knows what I've ordered and I can single-click repeat it.

And honestly, all they're doing is taking my order and putting it into probably an admin version OF THE SAME APP. It's LITERALLY the old game of "telephone", but for something I want to buy.

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I have "account fatigue"; I am so tired of having to create accounts and log in to things - yes, it's something I repeat daily, and that's the problem. Just let me buy the damn pizza, or whatever it is! I always use the "guest" option when available.

I would do this more, but I've found guest checkout makes checking the order status / history (understandably) less convenient.

I do use guest checkout on sites I don't think I'll order from again or at least infrequently.

What's one more auto-generated row in my password manager's database anyway?

That's what the login with Google and login with Facebook options are for. They're there to help you and improve Your life. Come along now, and relinquish your daily quota of private information. We can either do this the easy way or the hard way. Don't you want to be a good model Product? We'll send you to the new colony on Mars when it gets built!

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While typing the above (a bit of ▧am improv) I had this a bit of a "oh" moment as I envisioned the idea of the "good model citizen" a la China or the USSR, except instead of the... ideal being like *that* it's about being Your Best Most Optimally Saleable You.

Uhhhhh.

Not every app has a Log In With Google option.

I have a dream that one day I will leave Google, and that won't ever happen if every site that I use is connected to my Google account.

I should really have a password manager set up properly as well, but that's just another job, and scary in some way. I have a password manager but it's all manual, no autogenerating accounts or fancy stuff.

I totally agree, especially when it comes to creating an account on a corporate/national app when the business I deal with is local only.

Having said that I think Domino's Pizza has a great process for ordering pizza on their web site where you build you own pizza and can then track the progress all the way to your doorstep.

Its just a shame about the quality of the food itself :)

A sandwich chain with a location near me requires a 3-step captcha to be solved every time you want to log into the account.

In theory you have a point. But installing a user hostile app is a total dealbreaker. And I guarantee that the eula is not only illegal but an absolute shitshow of trying to exploit paying customers so that the library of whatever third party module required to view an image could earn a sixteenth of a cent per pizza.

And that is always the case. Just call instead.

Unfortunately you can't do that for everything. Just today I was practically forced to install and give away "my" phone number to the worst app you can ever imagine, just to be able to park.

I will say that when I say "app", I mean web app. I don't use the phone app, although most of my post is still relevant there. My reasons for that are mainly that I'm at home on my big screen with a real keyboard 99% of the time that I'm ordering pizza and it's just easier.

So the hostility is perhaps less there.

To even offer a webb app is in the minority. Even if the actual app is just a webview.

And the user hostility only starts at the surface.

I've been able to use the mobile websites for all my pizza establishments.

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