To me, the whole ordeal screams: software bloat, software misconfiguration, background service overload. You could snappily send mail 15 years ago, and the computational task itself hasn't grown much, besides bloated browser login windows.
Try booting a 2 GB RAM machine to some RAM-preloading Linux thumbdrive and you'll see why the problem is not "spinning rust HDDs" and "only 4 GB RAM"
Reading the article was indeed surprising and depressing - it certainly is a plausible scenario! The question is: is such a disfigured desktop experience an acceptable result, given that the physical hardware enables much, much more productivity?
They're absolutely running some sort of modern Windows so I don't see how this is relevant at all. MS-DOS2.0 would also work like a dream on those specs, who cares?