Rules for Rulers is real.

It's not that management is dumb, it's that every layer of management is self-interested. Every hierarchy has to contend with principal agent problems. Organizations can do a better or worse job of it, but the incentives are always there and they lead to predictable inefficiencies which are frequently observed. Everyone knows this, but unless you know how to get someone to manage without self-interest, you aren't in a position to solve the problem. Nobody is. That's why it lingers.