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I moved to Bitwarden from Lastpass last year. Ironically I remember needing some premium feature, and having issues subscribing to premium. Support was 0/10, and made me move to Bitwarden, but I was really happy with Lastpass. Feature I miss today is security checkup.

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Glad it wasn't just me. I was trying to get a repeatable issue with a particular site resolved, and support was beyond useless, i.e. unresponsive for up to two weeks, repeating the same scripted BS they had sent me previously, etc. Despite my pleading I was never able to get to a level 2 where someone could actually look at my problem.

Support USED to be great, ~2-3 years ago when I first signed up. I noticed around a year ago when I made a support request that it went way downhill. I get the impression that they outsourced it to India.

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