Whilst I'd love to agree, lots of people in my world (the UK insurance industry) don't get a choice.

When reporting issues I often say "Can you upgrade your browser?" to which I get the reply "No, it's what the IT department put on all of the machines, I use (BrowserX) at home though."

I suspect this is common.

Does that include the 5% of my customers that bring in over £100,000 GBP per year? I don't think so.

I don't know about you, but I certainly can't afford to throw away 100k every year.