The difference is that Tesla didn't have a near-perfect history of shipping reliable vehicles for decades before screwing up like this the way Toyota did. Tesla's reputation is slowly being formed by failures such as these. I already know several people who have elected to get a Mach-E instead of a Tesla because of concerns about quality. If they don't improve they're going to be seen (rather aptly) like the Lotus of electric cars in a few years: beautiful, powerful shitboxes that nobody wants to have to rely on as a daily driver.
> General Motors is recalling some 4300 units of its 2012 Chevrolet Sonic after finding that some of the Sonics were missing front brake pads.
First line of this story:
> Tesla is oftentimes accused of presenting a shiny veneer to the public and its shareholders, only to show its ugly side to employees and customers.
The GM story is dry, factual. There's no indignation. It's less than a quarter of the length of the Tesla story. Nobody's going to get worked up and spread it around social media.
That's not just about who the companies are, it's about how the media reports the stories.