It has always annoyed me that the financial services industry attempts to referred to mortgages, loans and other financial instruments as "products". By definition, they are services. The many papers you get when signing a mortgage is about the closest thing you could refer to as a "product". I think they do this to attempt to create a sense of finality and inflexibility in what they are selling. "It's a product" makes it seem like a fixed thing that cannot be changed, when in fact, it definitely can be.