Nice write-up, I appreciate your candid summary of mistakes made and lessons learnt.
Spotted a minor typo in your bullet list:
> Free accounts are no longer limited 20 customers
I'm guessing that's meant to be "limited to 20 customers"
Spotted a minor typo in your bullet list:
> Free accounts are no longer limited 20 customers
I'm guessing that's meant to be "limited to 20 customers"