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Comment by sattoshi | Hacker News Reader

Is this the new escalation process?

1. Twitter 2. Hackernews 3. Full page ad

A full page ad in the SJ Mercury News may be more likely to be seen by upper level Google management than a post on HN. It's also more likely to be seen by other big Google customers, who might be convinced to put additional pressure on Google. And it might be noticed by other large news publications.

If Google is alienating customers who spend almost $1M/year, they may have deep systemic issues that require a significant course correction. That would need to happen at the highest levels of the company.

A full page ad in the SJ Mercury News may be more likely to be seen by upper level Google management than a post on HN.

So true. There's a reason that Facebook takes out full-page ads in newspapers almost every week.

It looks like 800k a year doesn't even give you an account manager as the ad refers to phone agents

A monopoly doesn't care, this ad shows it - a business is begging for Google to take their money and is reliant on them. If this happens anywhere else it's an immediate switch to a competitor

Same thing with FB, there are numerous accounts of local businesses losing a chunks of revenue when ad accounts get restricted

4. Start a competing ad agency 5. Get bought by Google 6. Google dissolves the company because they can't resolve the issue

4. is probably to sue them for "15 minutes to talk to someone"

4. Billboard ad

5. TV Ad

6. SuperBowl Ad

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