Previously it was running somewhere around 0.15% to 0.60% which was still totally usable... if you put a similar test setup on a noisy/oversubscribed coaxial cablemodem DOCSIS3 segment in a randomly chosen house in a suburb somewhere, you might also see an average of 0.50% loss in many cities.
For anyone who has seen packet loss, jitter and transfer quotas on deeply oversubscribed consumer geostationary services, this is amazing.
The next big thing will be to see if they can really get satellite-to-satellite laser links working so that starlink service area and coverage is not limited by having multiple moving LEO satellites in line of sight of both the CPE and a regional spacex earth station at the same time. for instance if people wanted to put a working starlink terminal somewhere really difficult to reach like socotra, yemen.