This is certainly true for companies like Google that very famously refuse to provide customer support.
However, companies like Amazon, Netflix, and Apple provide robust, free customer support.
based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.
Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone.
Microsoft provides support, but you have to pay for it.
Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.
Its not free, you paid for that as part of your purchase cost.
You just didn't get it.