Survey of users and nonusers of telehealth and their use of primary care (2019)

Came across this article after reading the statement by the president of the American Academy of Family Physicians to the U.S. Senate Committee on Commerce, Science, and Transportation hearing on the “State of Telehealth: Removing Barriers to Access and Improving Patient Outcomes” [1].

There, Dr. Ransone stated (without reference) that “evidence suggested that telehealth uptake was higher among patients with higher levels of education and those with access to employer-sponsored insurance”, which prompted my searching for evidence.

From the submission:

> Our findings also highlight telehealth’s uneven adoption. Within this sample, we found that users were more likely to be educated, employed, and urban based. Not surprisingly, these users possessed the precursors of adoption—Internet access, devices, and technological competence. These findings highlight an inherent challenge in the diffusion of any innovation: ensuring that the new technology is available to those most likely to benefit rather than to only those with resources.

[1] https://www.commerce.senate.gov/2021/10/state%20of%20telehea...