Citing that article looks like you're grasping at straws trying to find something wrong with Google. It's from two years ago and clearly specifies in the opening that a small number of users were affected. Microsoft's services went out for everyone, and today.

If you're going to suggest Google has similar difficulties, you might be 100% right, but you should point to a more relevant, recent article. A Mail system going offline two years ago for a small number of users is very different.

the article you linked to was from 2 years ago. i guess you are saying microsoft is 2 years behind? google apps had 99.984% uptime last year. on pace for over 4 9's this year, including planned downtime. microsoft is the newbie here, and judging from their first few months, it is a long and winding road before they iron out the kinks in their cloud.

Look at your comments, you have some bias against Microsoft and Google.

Does Microsoft issue automatic downtime credits?