I completely agree with your ethos here - my only question is: how scalable is this?
Its fine for the odd customer, but what if your user-base suddenly changes by a couple of orders of magnitude?
Its fine for the odd customer, but what if your user-base suddenly changes by a couple of orders of magnitude?
Scaling is definitely an issue if you're getting a lot of complaints, but this is certainly great early on when each 'fan' (or hater) of your product can have a significant impact.