I dont know that its hyperbolic to be irritated that MS couldnt get an upgrade right on their own hardware, especially when it was installed by the use of dark patterns.
The hyperbolic part is assuming that each of their 100K employees, and just as many vendors, are complicit in and guilty for whatever bug has allegedly affected OP's mom's computer.
"Seriously if any MS folks are reading this- you really have pretty much erased any goodwill I had towards you"
Doesn't seem much different than when people rail against "the government" or "the media" or any other large collection of human beings.
The tradeoff for various groups and projects benefiting from being Microsoft is that they also suffer the issues of being Microsoft. If Microsoft as a whole gets praise for something then it's only fair that they get blame/dislike/etc. too.
I had a computer become bricked from w10 updates taking too much space, luckily I was able to switch to linux