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Comment by alistairSH | Hacker News Reader

Will DoorDash be paying for the employees to rent a car to make deliveries? No way I’m risking my new car on delivering groceries. No way I’m paying for commercial auto insurance either (I suspect my normal policy won’t cover DoorDash or other gig activities).

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Yeah I am very confused on this. Is the idea to develop customer empathy or deliverer empathy? Wouldnt I get customer empathy by you know actually being a customer? What if I am not a customer? Does that mean I cannot get a job here? If this is the right thing to do how should this extend to other companies? Say CIA? Grindr/Tinder? On a more general note what suggests I cannot have customer empathy or give my best just because I don't prefer doing this?

If you’re running a 2-sided network, both sides are your customers.

Actually that's a good point. So I guess now the point is whether customer empathy actually is a key ingredient to professionalism. I suppose you can be a professional without having customer empathy (well ok maybe customer contact) but you won't be a fanatic and that's what companies are trying to recruit to reduce churn?

"What if I am not a customer? Does that mean I cannot get a job here?"

Facebook recruited me a few years ago. I told them 100% that I don't use Facebook. I think a few people I met with didn't get the memo because...well, I ultimately didn't get a job because I don't use Facebook.

So yeah, I could see that happening.

I strongly agree with this. Surely this is a form of discrimination. What about drivers safety and liability ? Is this okay to osha ?

What if you don't own a car? I'm also curious.

Same, I bet many of their SF employees don't own cars.

What if you don't have a driver's license? It's not like any of those are a requirement for software engineering jobs

Bicycle? I'm sure tech workers can afford one.

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