Yep, Samsung defrost heaters suck. Also the seals in the ice machine suck, a slow drip will eventually cause the freezer door to not seal completely, which causes a larger drip, which will over the course of a long day with overtime and a night out and going to bed without opening it cause it to leak enough to damage the subfloor.

The fans are crappy, the lights are crappy, the drainage and evaporative system is crappy... But I guess, technically, when everything is perfect, it does keep frozen stuff frozen. It won't stop spoilage in the fridge as well as literally any other brand, though, even when set to the lowest temperature.

Samsung is forever on my "do not buy; and mention the personal boycott every time the brand is brought up as an option" list, just like Nestle.