Quotes From Bill Hewlett and David Packard
philmckinney.com
philmckinney.com
My take away...
>...and my favorite one is...
> 10. Investing in new product development and expanding the product catalog are the most difficult things to do in hard times, and also among the most important.
Wow. I'd love to know what Phil is thinking re: the recent cancellation of webOS devices, given that he singled out this point (which I think is an excellent point by the way).
Granted, killing WebOS means somewhat shrinking the product catalog, but there weren't that many WebOS devices out there anyway, nor much prospect of selling them for the original asking price. If HP sees a much larger market in enterprise tech, going into that while killing the tiny market of WebOS devices is worthwhile and doesn't violate point number 10.
I think if you focus on long term profits, you don't fall into this trap. The problem is short term thinking, not profits per se, or else what is a business even for? I can buy a house if I want a money pit.
To your question: "What is a business for", I like this answer:
#2: Set out to build a company and make a contribution, not an empire and a fortune.
Even the meanest Robber Barren on the Gilded Age got this, I think.
If your company only exists to make money, it will tend toward a state that doesn't create real value. It will be a company of charlatans.
The quote needs to be taken in context with the other quotes. The message is that companies need to aim for a higher purpose. This isn't just philanthropic white-washing, but this grounds the company and forces it to understand people and society. From that understanding the company can serve its customers better which is the true path to profitability.
That is a good question: when is a business/company no longer necessary? As short term thinking approaches zero, when does a business simply devolve into just a value transaction?
If investors or management want immediate revenue, they could liquidate the company's assets. If they want longer term profits, then they must define the expected duration for a return on investment. One quarter? One year? Or a sustainable, self-sufficient entity (cf. Built To Last: Successful Habits Of Visionary Companies)?
Focusing solely on profits (regardless of long/short term) and not putting the product first is what leads to bad decisions. It is the thinking behind why Jack Welch once said, "Strictly speaking, shareholder value is the dumbest idea in the world."
But, but, but...we have to just slap something--anything--together to beat the other guy to market! Or to meet our arbitrary deadline!
We can always make it correct later, right? :)
I like it so much that I placed it at the beginning of the chapter on promotion in my upcoming book.