Amazon Introduces Re:Post, a “Stack Overflow” for AWS
aws.amazon.com
aws.amazon.com
I got a confirmation from AWS staff in just a few minutes:
https://www.repost.aws/questions/QUTPxjIgdcSWm6tTCacifdDg/is...
So, one thing it has going for it is official AWS staff answering questions.
Instead of actually providing a real technical support team.
Well, they've successfully convinced thousands of developers that AWS certifications are worth thousands of dollars, so I expect it might actually work.
And they state it will be driven by customers, partners and employees of AWS, so at least on paper they aren't fully relying on customers.
I know it's a scam. HR teams don't. If ponying up $400 every 3 years gets me a more senior position with slightly better compensation, it's worth the ROI.
Likewise if a candidate has a lot of certifications there’s usually a question “does this person really know their stuff or are they just good at taking tests “
In a lot of organizations, the people responsible for identifying if a candidate is "good" and the people who are responsible for calibrating their offer, and where they enter a ladder in terms of seniority, are entirely different groups. Certifications are justifiable insofar as they're aimed entirely at the latter.
Which is interesting, given that the places that should be able to tell if a person really knows their stuff tend to lean hard on "leetcode" type interviews. Which is basically "is this candidate good at memorization and taking tests?"
Being able to do it on a whiteboard with people around you, and answering questions right when they are asked is a skill, I admit. It's a poor analog for what the work usually ends up being, though.
No matter how much grit you have, if it takes you 10 hours to do what everyone else is doing in 1 hour, you will struggle _a lot_ at your job.
I can't always bang it out on a whiteboard from memory though. If I could, I don't think that would somehow make me a better developer. It might make be a better T/A in an academic environment, but that's not typically what these kind of interviews are hiring for.
the circle has been reinvented - again!
Lets call it the circle reinvention club or does this already exist?
all AWS certs are paid for by my employer through exam vouchers -- who in turn gets free/discounted exam vouchers from AWS through their partnership either directly or indirectly discounted through partner credits worth hundreds and thousands of dollars of AWS usage that we as an org definitely use up to offset our consumption bills.
I personally never paid a single dollar for AWS cert exam.
I did pay for a few AWS exam prep courses and study resources -- and some of them were reimbursed by my employer.
You don't have to renew all your expired certs if you don't see the need and you have moved on to bigger/different things in your career.
In my experience studying for a cert exam fills in gaps and brings you up to date on best practices and newer features.
I don't believe anyone's job is so broad and deep at the same time that their hands-on experience makes the certification completely redundant.
EDIT:
Here is a person sharing their experience -- he/she may be overdoing it with the number of certs but they are looking at certs as a means to learn more beyond their current job role and look for career growth
https://www.reddit.com/r/AWSCertifications/comments/ks28yi/7...
If nothing, the knowledge from the certs give you the necessary footing to approach your next project/job with the right mindset in areas your previous experience may not have exposed you to.
"I used to have AWS certification. Amazon even prolonged it from 2 to 3 years but I had no reasons to renew it afterwards. I still work on this stuff and my practical knowledge isn't outdated. I won't remember what pricing tricks every single service has but I'm able to quickly set up or fix things"
Sure, there are businesses that require you to have a shiny, fresh certifications. There are also companies that value their employees' and contractors' ability to choose what is worth doing and what seems to be a waste of time and energy.
I'm also a fan of the AWS certifications from the employee side. Not everybody is pulling X00K at a FAANG. If you want a cloud job at regular enterprise, it's a good way to get your foot in the door.
Thing the First: > Instead of actually providing a real technical support team.
Apparently you've never used their tech support team. It is by far one of, if not the best, technical support teams I've ever dealt with. Not only technical knowledge but dealing with customers, providing help above and beyond the actual question in front of their face, etc. The only other technical support team that has impressed me this much is Kraken's.
Yes, I have to pay for that support. I also pay for tech support for other things: my automobile ("What's wrong with my flugelmesserbeano?"), for my medical conditions ("Is it safe to take these two medications together?"), for my house exterior ("If I don't fix that drainage problem what could happen in five years?"), for my house interior ("How should I Remodel the kitchen to fit my lifestyle?"), etc.
> Well, they've successfully convinced thousands of developers that AWS certifications are worth thousands of dollars
and quoting CactusOnFire > I got one of the AWS certifications. I know it's a scam.
I too used to look down on certification.
I made a damn good living "doing computers" (still do): networking, development, what's now called BI reporting, backup and restores, etc. This for multiple startups, SMBs and $BIGCORPs.
I then wanted to get into training: MCSE, SCSA, LPI, etc. For that, I had to be certified. No problem, I thought, certifications are for fools and children; this will be a cake walk.
Great Ghu! There was _so_ _much_ I didn't know or even know about. Certifications filled in _so_ many gaps and minutiae. (You don't know what you don't know.) Not only did it fill in the gaps, allowing me to better utilize the knowledge I already had it let me make more sense of those shapes I see off in the tech horizon.
Now because I have these certs, should you then treat me as if I was the next coming of Ritchie? :-|
Certs show that you have a _base_ knowledge, not that your the reincarnation of Turing.
Are there people who abuse the system? Sure! Name a system involving humans that isn't/hasn't been abused, corrupted, and twisted beyond what it was meant to do. Go ahead. I'll wait.
I've come to the conclusion that people who sht on people (mostly utes [sic]) for getting technical certifications are the same ones who sht on recent high school graduates: Oh, you have a high school diploma? How nice. /s It says here you took English and math classes. Let's see how good you are. Write a 5,000 word dissertation on the impact of Don Quixote on Western literature, then prove Fermat's Last Theorem. If you can't do that in 30 minutes, GTFO you poser.'
What's that? You don't treat ppl with high school diplomas or bachelor/masters' degrees like that? Then why treat people going after certs like that?
(Also, if you’re going to say “shit”, please just write it out. If not, use a different word)
My experience is very much the opposite of what you wrote, both with free support and paid Amazon Managed Services. Their support can often be as helpful and truthful as their piece of crap parody of a services health dashboard[1].
> I also pay for tech support for other things: my automobile
When your vehicle is under warranty, you've already paid for checks and repairs upfront. Just like you pay for amzn's services. You can buy additional support for your car and cloud stuff, and better private healthcare, but you don't _have_to_ if you've paid for warranty or insurance. Depends of course on use case and what you need: help building stuff or help figuring out why isn't stuff working as you'd like it to. When you want Amazon to simply fix their shit, paying for support smells like an extortion and pushing you to forums will give them more time to not provide fixes.
Therefore I think that the commenter you are responding to is right: Amazon seems to be attempting to acquire free workforce and pushing their customers to "community support" or whatever shitty phrasing they'll use to set up a barrier between a customer and their actual employees. And they do have a long history of exploiting and even destroying their customers (diapers dot com etc).
I believe that the problem Amazon has right now is that they created certification-based business model which was one of factors raising salaries in the sector but they would still like to pay shit and overwork their staff paid in peanuts.
And while I know what salaries can an engineer expect for working for AWS in the US, I don't remember when was the last time I dealt with non-Indian reps.
[1] status.aws.amazon.com
Is it possible you normally deal with support within the same 8 hour window? I believe they have a global rota, I often end up talking to reps in Ireland.
Like literally everyone else?
Meta comment — It’s disappointing the top voted comment does nothing but spread negativity. I see attitude like this that automatically assumes the worst in anything ever happening and tries to poison the well for others. I’m grateful and incredibly lucky that my co workers aren’t like this.
I think it’s possible to damage your reputation beyond repair, making even ridiculous claims sound plausible.
By contrast in a previous job I dealt with Azure support on the regular, an experience which was akin to pulling teeth.
I’ve yet to actually get through to a support person at GCP whenever I’ve tried.
It only takes a day to burn the bridge you spent a year building.
You sound like someone who has exactly zero dealings with AWS support. They set the bar in this industry. The first thing I do when I join a new employer is reach out to our Account Manager or Technical Account Manager at AWS to set up bi-weekly cadence meetings and ask for specific criticism from their Solutions Architects on whatever I'm thinking of implementing. They will ask my team for feedback on next features they're thinking to implement.
They have been the finest design partners I have ever encountered. I consider my last AM a friend.
Your comment is of such poor quality, it should be flagged for misinformation, and I almost never flag here on HN, even on politically divisive subjects.
For me putting my SO profile in my resume really was a boon that allowed me to skip a lot of the technical interview (not all of it, of course).
I've seen what some developers without certifications put together on AWS and it's a mess.
But this re:Post thing I don't believe in personally. I'm so tired of these giant tech companies building walled gardens and censoring and controlling anyone inside.
I see the whole point of certification driven approval & self-styled AWS ninjas/ gurus/ experts as the failure of a system to efficiently provide its services to a commmon consumer. You shouldn't be needing a microdegree to run a service that you have taken up by own volition to build projects on
As long as StackExchange keeps publishing under Creative Commons, I don't know why anyone would bother making their own Q&A forum, even a platform as big as AWS. Programmers would rather have a one-stop-shop for all their questions, which often cut across multiple topics anyway.
Another missing SE feature is the Hot Network Questions. I used to hate that feature, it would distract me to no end. But now I see how it attracts people to new SE sites that they might have expertise in but otherwise not know about. I do see the need that it fill now.
I don't think they own those things and therefore they cannot be stolen.
The idea sounds older than the internet -- what is Stack Overflow's claim to originality here (with all due respect) that AWS is stealing?
I go to stack overflow if I want to read the workarounds and fixes that worked for the problems of 2014, and similar questions from today that get locked for being duplicates.
But... this would help Amazon's customers save money.
> “If I were running it”, the console would have an entirely visual mode where you can drag and drop infrastructure
Honestly, I'm glad that you're not running it.
My main issue with their web console is that it forces you to close repeating modals/popups multiple times a day, even within the same account. Like when you open EC2 console and you have to click on a top modal praising new interface. Every refresh gives you this modal to close. Giving in and forcing yourself to use the new interface won't help much, as you'll have to start closing modals asking you to comment on its usability. This one won't reappear within same account when closed but this is just EC2. Enter billing console and you may find 3 modals on top on every sub-page: red one stating that you have payments past due, green one stating that you have no payments past due and blue one being an ad for a new Payments interface. All at the same time. Other services will nag you and force you to close more and more modals and popups every time you open some service's console.
When I found myself mindlessly closing console[1] modals and popups without reading, I've got a strong "this is not right" feeling.
It’s not to say AWS is flawless because it absolutely could be better. But I don’t find myself getting lost. I just get frustrated that it’s slow.
There’s many really annoying bugs in AWS tho. Like if you use event bridge and you use the UI. You create a target to a lambda. Then go delete the lambda. The event bridge UI breaks due to not being able to load the lambda.
And if you create a target to a lambda and you have 400 lambdas. The page lags while it loads all 400 lambdas in the background before it renders.
But navigating around i don’t feel like I end up somewhere else.
Which account? My org root account? Dev account for some product? Doesn't seem to support AWS SSO.
The multi-account story is one of my least favorite things about AWS. It all just seems so kludgy.
Maybe this place isn't for random people like me to answer random questions we find but rather for AWS staff to not have to repeat the same answers a thousand times.
» There is no requirement to sign in to AWS re:Post to browse the content. I wish they extended this to asking questions as well. Like I don't want to associate asking question to my work$. Why would I if questions are public?
Contrast with the horror stories which show up here every now and then about Google, how a random post on YouTube leads to being locked out of email and the cloud hosting used to power your side-gig (or full time gig).
Why should my on-line shopping account be linked to the work I do for client #1? Or client #2? or to (one of) my hobby and remote back-up solutions?
One account for each use-category. Clear and clean firewalls.
sample output/responses is almost always lacking, I usually need to perform an a cli call to see what the output will be.
Their error messages/codes seem to vary with time / aren't consistent / aren't documented. There are about five different messages I get if my token has timed out I've seen.
And I'm mostly an ec2/s3/r53 user, aka the oldest apis. What are the other ones like?
Horrid. Try to use Athena + Glue + S3 and the fun is guaranteed. Add GDRP and least privileges principle to the mix and there is even more fun.
The current version of the product.
Personally, I don't understand why they don't have an open-source documentation repository, given that a lot of their docs are garbage or hard to find... It's pretty well known that the boto3 / terraform etc. docs are a better place to find API documentation than AWS
The boto3 documentation is AWS documentation…
These days forums and IRC channels are replaced with Facebook and Discord. An untold amount of code is hosted on GitHub. And now Stack Exchange is the go-to platform for Q&As.
I understand it's convenient and those services have a network effect behind them. But something is lost. Something that made the internet great, where everyone hosted and shared their own content.
Not saying that SE is the end all be all of QA forums, just that it's a much better centralized system than you are giving it credit.
And it's not just Stack Exchange that has this problem. Wikipedia too.
Cue the circle of life
Though the enterprise support is excellent on AWS, using its own customers to answer their questions is absolute free loading.
There's nothing stopping them from adding the forum membership, as part of their business package deals down the lane.
That seems rather clunky to me
I prefer anonymity and no linkage to my actual AWS account
One wrinkle though is NDA'd information. It becomes very difficult to help with certain AWS issues without access to implementation details which they hide behind NDAs. This information is critical for dealing with a certain class of problem. Some answers will have to be very circumspect to the point of being unhelpful without access to the NDA'd information.
> Help my Redshift loads aren't working because <details>!
> Umm... yeah don't do that, do <fix> but I can't tell you why that fixes it or any information to help you reason about the system to avoid similar problems in the future. (But you can hire me as a consultant!)"
In my opinion, don't give Amazon a second of your free time unless they're paying you.
I am supposed to provide credentials to either a "root" account or an "IAM" account.
Assuming I have neither, I do not use AWS by myself and just want to take part in the discussion forums, should I create a root account or an IAM account?
Quite bad for the community at large: in a nutshell, knowledge and free sweat is going to be used as a funnel to AWS services.
You said that it will act as a funnel for AWS services, you mean that it will encourage people to use AWS? If people feels that it gives them value then I don't see the issue. Although I don't think this would be a major factor in choosing a cloud provider (anyway I can ask any questions on SO).