Where did you end up moving to instead?
I went with Gandi as I suspect their support is more geared toward domain specialization. I don't like companies with no margins, and as Cloudflare domain sales officialy have no margin so they are definitely cheap in price, I find their non-paid non-enterprise support bad in quality. Gandi seems ok support and policy wise. Gandi also has paid telephone support if needed in emergency which is fine with me.