I ordered a small Klein bottle from him, and the best part wasn't even the bottle I eventually received. It was the emails he sent me as he prepared the shipment, along with photos of him wrapping the bottle, his wife's garden, the bike he rides to the post office. Second best thing was the hand-written note he included thanking me for the order. Third best thing is the bottle itself, but honestly, it's just another knick-knack on my shelf.