Ask HN: Banned from Facebook/meta services without explanation
No warning notice, just banned instantly from both Facebook and Instagram, which I use for marketing as an ISV and a coach. No real explanation.
Screenshots: https://savolai.net/uncategorized-en/banned-from-facebook-and-instagram-screenshots/
In the facebook appeals form they request a photo of user identification such as passport. I'm not sure I feel comfortable sharing all the sensitive info on it. Is it i.e. okay to cover up my Finnish social security number ending part from this?
The whole process seems horribly broken. Is this normal?
Details:
On Friday night at around 9pm Finnish time (UTC+2) I was on my laptop. I switched to Facebook tab and it suddenly told me I had activity on facebook that goes against community guidelines.
I hadn't posted anything this week, except as instagram stories that get synced to my coaching page, which hasn't been closed. I don't think I post anything very controversial, related to covid or otherwise.
In the first screen I saw (screenshot in above url) they asked me to push a big blue button to indicate I disagree with the decision.
They sent me and I received a SMS verification code but the web ui still said sending the code failed so I couldn't enter the code. After trying a couple of times, they say I've tried too many times and there is a delay of 24h. Even after the 24h passed, I still get this.
Every time I enter now on my cell phone, I get this screen that claims to show the violating content I have posted, except the photo grid only shows blank grey rectangles. Pressing the "Continue" button gives a grey spinner and does nothing.
Today the time at which they claim I posted those violating images had changed. Originally it was 8:51pm on Friday night. Now they said it was 1:51 am yesterday, i.e on Saturday morning, by which time the account had already been suspended for several hours.
Accessing on my cell phone I managed to get the instagram verification process started. Just now I found another form where I could give my userid/phone number and a scanned photo of personal ID.
My business pages are still up, but I have no way of accessing them.
Thanks for any pointers on how to proceed!