Chargeback is exactly what I'm going for, but need to wait until the payment settles (couple of days) and then I can start the dispute process (called my credit card provider right after I realised UberEats is not willing to refund), which with my credit card provider is the following:
- Hold the phone for 40 minutes
- Explain the situation
- Wait for a paper letter on the post that includes an empty printed form with a return envelope
- Fill out the form with the exact information I provided on the phone
- Post the return envelope
- Wait
Fortunately I don't mind playing along and I'm pretty sure having this deliberately crazy process (instead of an online form) is a much bigger pain for my credit card provider (who are hoping for churn and people abandoning the process) than myself. Well, not me. It's not the £4, it's the principal.