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Comment by hitpointdrew | Hacker News Reader

>I guess I got what I paid for.

News flash, you won't get any better customer service from AWS or Azure, etc. (unless your dropping lots of cash). With AWS you have web forms to fill out to create a support ticket, good luck ever getting a real person on the phone.

This is all of course subject to the size of your account. Sure you can get a dedicated AWS account manager if you throw enough money around. But running one small managed k8s cluster won't cut it.

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You can sign up for a paid AWS Business support plan, immediately use it to file a priority ticket, and cancel it after 30 days. The business support plan includes 24/7 phone support. For small peanuts users, this is $100.

How do you sign up when you can't log in like the OP?

AWS doesn't send you codes via email like DigitalOcean does. The situation as stated doesn't exist at all.

If you forgot your password AND lost access to your email so you can't use the reset link, you can contact them at https://aws.amazon.com/contact-us/ without having to log in. They have a special system for lost login support requests.

We were on a $400 google gold support plan and got shafted regardless https://talktotheduck.dev/production-horrors-handling-disast...

The fact that they have some person answer the phone doesn't mean they have to fix the problem.

I had a real person on the phone from AWS today. They actually called me after I opened a ticket yesterday and hadn't responded to their latest ticket update.

I have had an AWS support person call me a few minutes after I got locked out of my account (<$10/mo spend) when I broke my 2FA device.

You can just pay for premium AWS support, and it isn't even that expensive.

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