I don't know if it's a problem with the institution or a problem with the reporting but you could avoid a lot of "But they're not fixing the root cause, just the symptoms." outrage just by confirming this assumption. More engagement I guess...
Everyone knows that fixing the root cause is the way to go, it's weird to see that some people seem to think patching symptoms and fixing the underlying issue are two opposite things and you somehow only can do one or the other and not both.