someone tripped over the fiber run i bet. Or, a cleaning person unplugged a router to plugin a vacuum (that actually happened but to a minicomputer iirc)
Unfortunately the vacuum, a shiny IoT connected appliance, didn't work because AWS was down
Usually the problem is "an idiot with a digger".
nah man, it's never the digger that's the idiot. it's always the project manager that told the digger where to dig. just like it's never the dev's fault as the PM made them do it. /s
No way a cleaning person can do that in a datacenter.