Frankly, why should a company NOT lie? There's no reason to tell the truth if the truth will hurt your business.
If I was starting a project from scratch now, I'd certainly explore other cloud providers, which is not something I would've said 3 years ago. Their blatant lying is definitely going to cost them in the long run.
I saw notifications in the AWS Personal Health Dashboard pretty very early into the issue. Did you see something different?
Also, I've seen issues logging into the default console a lot, so I keep one of the backup endpoints bookmarked. Might come in handy for you too!